KYC
To deposit or withdraw traditional currencies to or from your Voltomatix account, you must first complete the verification process. This is a standard compliance procedure implemented by Voltomatix to adhere to anti-money laundering (AML), know your customer (KYC), and counter-terrorism financing (CTF) regulations.
The verification process involves completing an online form and submitting the necessary documentation. You will also need to sign a declaration confirming the accuracy of the information provided and granting Voltomatix permission to conduct the verification. The time it takes to process this verification can vary, potentially extending beyond 5 days, depending on the volume of requests.
For more detailed instructions, please visit the Account Verification page. Once you have completed all the required steps, the verification process will begin. You will receive an email notification once your verification is successfully completed. Please note that verification is not required to start trading. It is only necessary for users who wish to withdraw traditional currencies. You can deposit, trade, and withdraw other currencies immediately after registration.
To complete the verification process:
- Navigate to the Verification section, found under the Account tab in the upper right corner of your Voltomatix platform.
- Review the terms and click on “Begin Verification” when you’re ready.
- Choose your Account Type – select Individual Account.
- Indicate your Country of Residence.
- Specify all reasons for requesting account verification.
For personal verification, you will need to provide:
- Full legal name
- Current permanent address, including postal code
- Date of birth
- Occupation or job title
Verification of your name must be supported by one of the following documents that includes a photograph:
- A current, valid passport
- A government-issued photo ID card
- A valid driver’s license
To verify your permanent address, you need to submit one of the following documents in its original form:
A credit card statement
A recent utility bill
A local tax authority bill
A bank statement
A phone directory listing