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Privacy Policy

At Voltomatix, we deeply value the privacy of every individual. We understand that establishing a trustworthy and respectful relationship with our clients is essential, and your security is our top priority. This privacy policy applies to both our current and former clients. We encourage you to review the following information carefully, as it outlines our privacy practices and protocols.

We respect your right to privacy and the control you have over your personal information. To provide our services effectively, it is important that you are informed about how we collect and use your data. The following points explain how we gather and handle personal information as part of our service offerings.

GENERAL PROVISIONS

This Privacy Policy is an integral component of the official documentation that governs the provision of services by Voltomatix, through its affiliated partners (hereafter collectively referred to as “the Company”). The Company offers a range of services to its clients, including but not limited to financial and informational services. This Privacy Policy outlines the procedures and practices we employ to manage personal data in relation to these services.

By choosing to utilize the services provided by the Company, the Client fully agrees to and accepts all the terms and conditions stipulated in the official documents. This agreement encompasses all interactions between the Client and the Company, including trading activities, access to informational content, and the handling of payments and transfers. Should the Client disagree with any of the terms outlined in the official documentation, it is advised that they discontinue all engagements with the Company. Similarly, if any aspect of this Privacy Policy is found to be unacceptable, the Client should cease all interactions with the Company, including any ongoing financial transactions.

This Privacy Policy represents a fundamental principle that the Company adheres to in the provision of its services to Clients. The Company is dedicated to respecting the privacy rights of both individuals and legal entities, whether they are current or potential Clients. The provisions of this Privacy Policy apply to all Clients of the Company, including former, current, and future Clients.

The Company places a high priority on fostering a strong and positive relationship with its Clients. Each Client is valued, and the Company is committed to cultivating loyalty, respect, and trust. In line with this commitment, the Company upholds the highest standards of security and confidentiality, ensuring that Clients experience a safe and secure environment for all their interactions and transactions.

Within this Privacy Policy, the following key terms and definitions are used:

  • Privacy (confidential information): Refers to the legal right of an individual or entity to protect personal, private, or commercially sensitive information from unauthorized disclosure. In the context of the relationship between the Company and the Client, privacy signifies the Company’s responsibility to safeguard and maintain the confidentiality of the Client’s information acquired during the course of providing services.
  • Personal (private) information of the Client: Encompasses data that identifies, describes, or verifies the Client, or reveals specific details about their identity, financial status, and preferences. A more detailed explanation of this term is provided within the body of this Privacy Policy.

This Privacy Policy outlines a thorough framework of measures, procedures, and actions designed to collect accurate, complete, and authentic information about the Client. It also emphasizes the protection of this data and its exchange with governmental or regulatory authorities, in compliance with applicable laws and regulations, as well as the provisions set forth in this Privacy Policy. The primary objective is to safeguard the confidentiality and security of the Client’s information while fulfilling legal obligations and ensuring transparency in data management practices.

PERSONAL INFORMATION

When a Client opens or maintains a live or demo account with Voltomatix, personal data is collected for a variety of operational purposes. These purposes include evaluating the Client’s financial situation, processing their requests and transactions, providing information about products and services that may be of interest to the Client, and ensuring the delivery of efficient, high-quality service. The collection of personal data allows Voltomatix to better understand the Client’s needs and offer a tailored experience.

The personal information collected by Voltomatix may include, but is not limited to, the following categories:

REGISTRATION INFORMATION

This category includes the details provided by the Client on application forms and other related documents, whether submitted in physical or electronic form. The typical information collected includes:

  • Personal Details: This includes the Client’s first name, last name, and middle name (if applicable).
  • Contact Information: This covers the Client’s mailing address, phone number, email address, and other relevant contact details.
  • Date of Birth: The Client’s date of birth is recorded to verify their age and eligibility for certain services.
  • Occupation: The Client’s current job or profession is documented as part of their profile.
  • Assets and Income: This includes details about the Client’s assets, such as property, investments, and financial holdings, as well as their sources of income.

Providing accurate and up-to-date registration information is essential for smooth account management and to fulfill legal and regulatory obligations.

TRANSACTION INFORMATION

This category pertains to the details of transactions or dealings between the Client and Voltomatix, as well as between the Client and the Company’s affiliated entities. It also includes details of communications, whether initiated by the Client or the Company. Examples of transaction-related data include:

  • Account balances
  • Details of trading or investment activities
  • Inquiries made by the Client and the corresponding responses from the Company
  • Content of emails or logs from messaging platforms in use

Within this Privacy Policy, “Partners of the Company” refers to entities that are either owned or managed by Voltomatix, as well as those with partial ownership of the Company’s assets.

VERIFICATION INFORMATION

This includes the documents required to confirm the Client’s identity. For individual Clients, this may involve copies of a passport, driver’s license, or other government-issued identification. For corporate entities, such as companies, verification might require articles of incorporation or other relevant legal documents.

Verification Information also encompasses data obtained by Voltomatix from public sources, such as credit agencies, information bureaus, address registries, or other independent organizations. This information is used to verify the accuracy of the Client’s details and ensure compliance with applicable laws and regulations.

As part of its Anti-Money Laundering (AML) Policy, Voltomatix is obligated to collect certain information and implement measures to prevent the laundering of funds from illicit activities. In some cases, the Company may request documentation to identify the source of funds to comply with AML regulations and mitigate the risk of financial crimes.

SUBSCRIPTION INFORMATION

This category involves data related to the Client’s preferences and selections regarding signals, alerts, news types, and price-related subscriptions. It includes the signals or alerts the Client has chosen, the specific news categories they have opted into, and any price alerts they have subscribed to. This information helps Voltomatix provide relevant content and updates that match the Client’s subscription preferences.

In addition to the information outlined above, Voltomatix reserves the right to request further details from the Client as necessary to comply with current legislation. This may involve asking for specific data or documentation needed to meet legal obligations. Voltomatix will inform the Client of any additional information or documentation required to fulfill its regulatory responsibilities.

DATA COLLECTION AND USAGE

We collect various types of information for multiple purposes to enhance and provide our services to you efficiently.

As you engage with our services, we may gather metadata related to your device and browser. This can include IP addresses, details about your operating system, access timestamps, URLs of sites you visit, referrer URLs, user interaction data, names of your internet service providers, and analytics information from tools such as Google Firebase, Google Analytics, Facebook, AppsFlyer, and Amplitude, among others. Please note that we may also utilize other analytics tools.

The data we collect serves several purposes, including:

  • Establishing a reliable connection to our services.
  • Enhancing your overall experience with our services.
  • Evaluating and maintaining the security and stability of our systems.
  • Performing general administrative tasks.

The registration data is used for purposes such as:

  • Verifying your identity and location to connect you with your historical data and account information.
  • By registering and interacting with our services, you consent to receive follow-up communications from us or relevant third parties.

Generally, the personal information we collect is used to ensure seamless and secure access to our website, services, and offerings, deliver an excellent user experience, assess system security and stability, and manage other administrative functions.

More specifically, we use and process your personal data to:

  • Facilitate transactions and activities within our services.
  • Provide customer support.
  • Respond to your requests and inquiries.
  • Set up and manage your account.
  • Process orders.
  • Track and deliver advertising that aligns with your interests across our services and other platforms.
  • Improve and develop our offerings and services.
  • Prevent, detect, and address illegal or unauthorized activities.
  • Communicate with third-party providers who assist in these tasks.
  • Comply with legal obligations.

The legal basis for processing your data as described in this section is your consent, along with our duty to deliver and maintain our services.

TYPES OF DATA COLLECTED

Personal Data While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This information may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address, including State, Province, ZIP/Postal code, City
  • Other registration-related details

REFUND POLICY

If your account has been funded but no trades have been executed, a refund can be processed. The refund will reflect the full deposit amount. Additionally, you may request partial withdrawals of any unused balance.

For deposits made via credit card or bank transfer, the deposit amount can be refunded to the same credit card or bank account. To withdraw any profits earned, a different withdrawal method must be used.

Withdrawals can be made via credit card (for deposit amounts only), bank wire transfer, Bitcoin, or any other supported methods.

DISCLOSURE OF DATA

Legal Requirements Voltomatix may disclose your Personal Data if it believes, in good faith, that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of Voltomatix.
  • Prevent or investigate potential wrongdoing related to the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.

SECURITY TECHNOLOGIES

Voltomatix employs Secure Socket Layer (SSL) encryption technology to safeguard the sensitive information shared by its clients. This encryption ensures that your data remains secure during transmission, preventing unauthorized third-party access. Voltomatix is committed to maintaining secure web servers that adhere to industry standards.

In addition, the company uses firewalls, authentication systems (such as passwords and PINs), and access control mechanisms to prevent unauthorized access to systems and data. These security measures are designed to protect the confidentiality and integrity of client information. Voltomatix reserves the right to choose the technologies and data protection methods it uses and to work with contractors that it deems trustworthy.

SHARING INFORMATION WITH THE COMPANY’S AFFILIATED PARTNERS

Voltomatix may share Client personal information, as previously outlined, with its affiliated organizations for legitimate business purposes. This includes activities such as managing accounts and informing Clients about new products or services that might be of interest, all in accordance with applicable laws and regulations. The sharing of personal data with affiliated entities is conducted to enhance the overall Client experience and is done in full compliance with legal requirements.

Affiliated partners can only access Client information with the Company’s authorization and the Client’s explicit consent. Each instance of access by an affiliate is documented in a log that is available for the Client to review. This log includes details such as the time of access, the name of the partner, and the type of information accessed.

SHARING INFORMATION WITH THIRD PARTIES

Voltomatix is committed to protecting Client privacy and does not share personal information with third parties, except as described in this Privacy Policy. There are specific circumstances where sharing information may be necessary, such as when non-affiliated entities provide technical support for Client accounts or assist in transactions with the Company. These third parties may include professionals, legal advisors, or accounting firms that offer their services to Voltomatix. It is important to note that these third parties are required to maintain confidentiality and can only use personal information for the purposes authorized by Voltomatix.

Voltomatix may disclose Client information to third parties based on the Client’s instructions or with their explicit permission. This includes situations where the Client requests specific services or authorizes Voltomatix to share their details with a particular third party. Voltomatix will only release Client data in accordance with their instructions and consent. The Company will never sell, lease, or otherwise distribute Client personal information for any reason.

REGULATORY DISCLOSURE

In certain situations, Voltomatix may be required to disclose Client personal information to third parties in order to comply with applicable laws and regulations. This may involve providing information to government bodies, regulatory authorities, law enforcement agencies, or other authorized entities. Such disclosures will be made in accordance with relevant legal requirements and procedures.

Voltomatix is committed to maintaining the confidentiality of Client information. Unless otherwise stated in this Privacy Policy or communicated directly to the Client at the time of disclosure, Voltomatix will not use Client personal data for any purposes other than those described. If there is a need to use the information for additional purposes, Voltomatix will seek the Client’s explicit consent.

The Company may disclose personal information to comply with legal obligations or to protect its rights and property. Voltomatix reserves the right to use Client data for purposes beyond those stated in this Privacy Policy if clearly communicated or with Client permission. The Company will ensure transparency regarding the use of Client information in such cases.

STORAGE DURATION

We retain personal information only for as long as necessary to fulfill contractual or legal obligations for which the data was originally collected. Once the purpose for data collection has been achieved, we will promptly delete or anonymize the information, unless retention is required to meet statutory limitation periods for civil claims or other legal storage requirements. We implement appropriate measures to ensure personal data is securely deleted or anonymized in compliance with relevant data protection laws and regulations. Occasionally, data may need to be retained for accounting purposes due to legal documentation requirements, with retention periods ranging from two to ten years.

SERVICE PROVIDERS

We may collaborate with external companies and individuals, referred to as “Service Providers,” to assist in delivering and enhancing our Service. These Service Providers may handle tasks such as hosting and managing the Service, offering customer support, analyzing usage data, or assisting in marketing efforts. We may share your personal information with these Service Providers only to the extent necessary for them to perform their designated duties. We ensure that any Service Providers we engage adhere to relevant data protection laws and take appropriate measures to protect your personal information. These third parties can access your personal data solely for their assigned tasks and are prohibited from disclosing or using it for any other purposes.

LINKS TO OTHER WEBSITES

Our Service may contain links to external websites that are not under our control. Clicking on a third-party link will direct you to that external site. We strongly recommend that you review the Privacy Policy of any site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any external sites or services.

CHANGES TO THIS POLICY

We reserve the right to modify or update our Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your personal data. By continuing to use our services following any changes, you agree to the updated terms. If significant changes impact your rights regarding your personal information, we may provide additional notice or seek your consent as required by applicable laws.

We will notify you via email and/or a prominent notice on our Service before the changes take effect and update the “effective date” at the top of this Privacy Policy.

You are encouraged to periodically review this Privacy Policy for any updates. Changes to this Privacy Policy are effective upon posting on this page.

CONTACT US

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please reach out to us.

By email: [email protected]

AMENDMENTS

Voltomatix reserves the right to revise this Privacy Policy. Amendments may be necessary in situations not explicitly addressed in the current policy or if legal requirements necessitate changes.

AMENDMENT PROCEDURE

If changes are made, we will notify Clients by posting a notice on our official website and sending a notification via our internal mail system.

Notices posted on the Company’s website and internal mail notifications are considered sufficient for informing Clients of policy amendments, regardless of whether Clients read or disregard the notice.

The revised policy will become effective five full days (120 hours) after the notice is posted on the website. Until then, the notice serves only an informational purpose.

The amended policy will apply to any new accounts registered after its publication. Existing accounts will be governed by the updated policy from the effective date.

If new legal requirements necessitate amendments to this Privacy Policy, the new rules will apply immediately upon the effective date of the statutory act, regardless of whether the policy has been updated. Sections of the policy that conflict with new laws will become invalid once the corresponding amendments take effect.

ACCEPTANCE BY THE CLIENT

By being a Client of Voltomatix and actively using its services (including brokerage and informational services), software, and/or hardware for financial market activities, you accept the terms outlined in this Privacy Policy.

You agree to all terms and conditions outlined in the Company’s public documents for service usage and will cease using the services immediately if you do not agree.